- Shipping & Returns
Complete your coffee tasting experience
The OTEMAE TASHINAMU Cup is designed for the OTEMAE coffee experience. The shape of the flavour cup firmly confines the aroma and holds it along the mouth, and is designed so that the coffee reaches the sweet spot on the tongue that feels mellow. Holding the cup in your hands allows you to enjoy your coffee in the tastiest way.
Secret to tasting with OTEMAE TASHINAMU Mug
Don’t pour too much coffee inside.
Filling just 1/3 of the cup helps the aroma in the coffee to be distributed in the best way. The large space inside the mug converges the mellowness and aroma in coffee, allowing you to experience the richest and sweetest coffee. It’s just like wine-tasting!
- Japanese traditional Mino Pottery
- Made in Japan
- Capacity: 200ml
- Origin: Japan
- Materials: Ceramic
- Model: OTC-1R, OTC-1W
- Product weight: 210g
- Product dimension: Φ75×73H
- Capacity: 200cc
Please note that our shipping days are limited to Monday through Friday, excluding holidays which fall on Saturday and Sunday.
For orders placed outside of the European Union (excluding the United Kingdom), the prices listed are exclusive of VAT. The Brexit Transition Period officially ended on December 31, 2020, resulting in new regulations governing sales between the United Kingdom and the European Union as of January 1, 2021. The United Kingdom is no longer considered part of the EU region, and therefore, orders from the UK will be subject to pricing exclusive of VAT.
Please be aware that any customs duties that may arise in your respective country will be your responsibility.
Domestic shipping (Netherlands):
Delivery within 1-2 business days.
International shipping (Europe):
Delivery within 1-5 business days.*
*Delivery times depend on the destination.
International shipping (US/CA):
Delivery within 4-14 business days.
Our return policy is valid for a period of 30 days, which includes holidays. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
To qualify for a return, the item must be unused and in the same condition as when it was received. Additionally, it must be in its original packaging.
The seller is responsible for covering the cost of return postage only if the item was damaged, faulty, or does not match the listing description. For other reasons, the buyer is responsible for returning the product at their own expense.
Please note that certain types of goods are exempt from being returned, such as perishable items like food and coffee beans.
We reserve the right to decline any requests for exchanges or returns.